Refund policy

Return and Refund Policy

At Haus Of Frames, we want you to be completely satisfied with your purchase. If you change your mind about your order, or there is an issue with your sunglasses, we are here to help.

1. Returns

You have the right to cancel your online order within 14 days of receiving your goods without giving a reason.

If you wish to return an item, please contact us at info@hausofframes.co within 14 days of receiving your order.

Once you have notified us that you wish to cancel, the item should be returned within a further 14 days.

For change-of-mind returns, the cost of returning the item to us is the customer’s responsibility.

2. Condition of Returns

Items should be returned in a condition that allows us to assess them.

We ask that sunglasses are returned unworn and with their original packaging, accessories and any accompanying items where possible.

You may handle the sunglasses to the extent reasonably necessary to assess their nature, characteristics and functionality, in the same way you would in a shop.

If an item has been used or handled beyond what is reasonably necessary to assess it, we may be entitled to make a deduction for any reduction in value, in accordance with applicable consumer law.

3. Refunds

Once we receive your returned item, we will inspect it and process your refund where applicable.

Refunds will normally be made to the original payment method.

For eligible cancellations, refunds will be issued within the timeframe required by applicable consumer law.

Where standard delivery was paid for, the cost of standard delivery will also be refunded. If a more expensive delivery option was selected, only the cost of the standard delivery service is refundable.

4. Exchanges

We offer exchanges on eligible purchases.

If you would like to exchange your sunglasses, please contact us at info@hausofframes.co.

The original item must be returned before an exchange can be processed. Please return the item with its original packaging and accessories where possible.

5. Faulty, Damaged or Incorrect Items

If your sunglasses arrive faulty, damaged or are not as described, please contact us at info@hausofframes.co as soon as possible.

Depending on the circumstances and your legal rights, you may choose between an appropriate replacement or refund.

For faulty, damaged or incorrectly described goods, we will deal with the return in accordance with your statutory consumer rights.

6. Statutory Rights

Nothing in this Return and Refund Policy affects or limits your statutory rights as a consumer.

Where applicable, your legal rights under UK consumer law continue to apply.

7. Contact

For all return, refund or exchange enquiries, please contact:

info@hausofframes.co

Haus Of Frames Ltd
Company number: SC877758
Registered in Scotland